Terms of Service

Terms of Service
Last updated: 29 September 2026

These Terms of Service ("Terms") govern access to and use of this website and the business-to-business compliance and consulting services provided by eucomply Greece SINGLE MEMBER P.C., with registered office at VASILISSIS OLGAS 83, THESSALONIKI, 54642, Greece (the "Company", "we", "us" or "our").

By ordering or using paid Services, the Client agrees to these Terms together with the applicable quotation, order confirmation, service agreement, or other written commercial terms. If a person accepts these Terms on behalf of a legal entity, that person represents that they have authority to bind that entity.

Definitions
For these Terms:

"Client" means the business customer purchasing or using the Services.
"Country" means Greece.
"Competent Authority" means the Hellenic Recycling Agency (EOAN), the Ministry of Environment and Energy, or any other Greek authority having jurisdiction over the relevant obligation.
"EMPA" means the Greek National Producers Register (Εθνικό Μητρώο Παραγωγών / National Producers Register) administered within the Greek EPR framework.
"EPR Legislation" means applicable Greek and EU legislation on extended producer responsibility, including, where relevant, Greek Law 4819/2021 as amended, applicable implementing measures, Regulation (EU) 2025/40 on packaging and packaging waste, Directive 2012/19/EU on WEEE and its Greek implementing framework, and Regulation (EU) 2023/1542 on batteries and waste batteries.
"Data Protection Law" means Regulation (EU) 2016/679 (GDPR), Greek Law 4624/2019, Greek Law 3471/2006 where applicable, and other applicable data-protection legislation.
"Late Payment Law" means the Greek rules implementing Directive 2011/7/EU on combating late payment in commercial transactions, including Law 4152/2013 as amended.
"Governing Law" means the substantive law of Greece, unless a separate written agreement expressly provides otherwise.
"Governing Courts" means the competent courts of Athens, Greece, subject to any mandatory jurisdiction rules and unless a separate written agreement expressly provides otherwise.

1. Scope of Services
1.1 The Company provides business-to-business consulting, administrative, registration, reporting, representation, and compliance-support services relating primarily to Extended Producer Responsibility ("EPR") and associated regulatory obligations in Greece. Services may include Packaging, WEEE, Battery and other environmental-compliance work, depending on the quotation or engagement agreed with the Client.

1.2 The exact scope, deliverables, fees, assumptions, exclusions, and timing for a particular engagement are those stated in the applicable quotation, order confirmation, invoice, engagement letter, or service agreement.

1.3 Unless expressly stated otherwise in a separate written agreement, the Services are compliance consulting and administrative support services. The Company is not a public authority, certification body, law firm, or substitute for independent legal advice. Regulatory determinations ultimately remain with the competent authorities and other bodies responsible for the relevant schemes.

1.4 Where the Company is expressly appointed in writing as an authorised representative, representative, mandatary, or other legally recognised compliance representative, the Company will perform that role only within the scope of the relevant written appointment, power of attorney, and applicable law. No such appointment arises merely from use of this website or purchase of general consulting services.

1.5 The Client remains responsible for the legality of its products, the accuracy of information it supplies, and compliance obligations that are not expressly transferred to or undertaken by the Company under applicable law and the written engagement.

2. Business Customers Only
2.1 The Services are intended exclusively for persons acting for purposes relating to their trade, business, craft, or profession. They are not offered as consumer services.

2.2 By ordering the Services, the Client confirms that it is acting as a business or professional customer and not as a consumer within the meaning of applicable Greek and EU consumer-protection law, including Greek Law 2251/1994 where relevant.

2.3 Nothing in these Terms excludes any right or protection that cannot lawfully be excluded.

3. Client Information and Cooperation
3.1 The Client shall provide complete, accurate, current, and non-misleading information, documents, sales data, product information, corporate records, powers of attorney, and other materials reasonably required to perform the Services.

3.2 The Client shall promptly notify the Company of material changes affecting the Services, including changes to products, brands, sales channels, corporate details, quantities placed on the market, local establishments, representatives, or regulatory status.

3.3 The Company may rely on information supplied by the Client and is not responsible for independently auditing or verifying that information unless verification is expressly included in the agreed scope.

3.4 The Client is responsible for reviewing drafts, filings, registrations, reports, calculations, and other deliverables and for promptly notifying the Company of apparent inaccuracies before submission where Client approval is requested.

3.5 Delays caused by missing, inaccurate, late, or incomplete Client information may extend timelines and may result in additional work or costs.

4. Greek EPR Registrations and Regulatory Outcomes
4.1 Greek producer-responsibility obligations may involve registration in EMPA, participation in or contracting with an approved collective or individual alternative-management system, periodic reporting, payment of eco-contributions or other fees, and fulfilment of obligations specific to the relevant product stream.

4.2 Whether a business is a "producer", requires an authorised representative, must join a particular compliance system, or is subject to a particular filing depends on applicable legislation, its establishment, products, sales model, and the way goods are placed on the Greek market.

4.3 The Company does not control EOAN, ministries, approved systems, public registries, tax authorities, or other third parties. Accordingly, the Company cannot guarantee registration approval, issuance dates, authority processing times, acceptance of a filing, or a particular regulatory interpretation.

4.4 Time estimates are indicative unless expressly guaranteed in writing. Authority or compliance-scheme processing time is outside the Company's control.

5. Fees, Taxes and Third-Party Charges
5.1 Fees are set out in the applicable quotation, order confirmation, invoice, or service agreement. Unless expressly stated otherwise, prices exclude VAT and other applicable taxes.

5.2 Government fees, registry fees, compliance-scheme fees, recycling or eco-contributions, notary costs, apostille costs, translation costs, laboratory fees, courier costs, and other third-party charges are not included unless the written quotation expressly states that they are included.

5.3 If additional work outside the agreed scope becomes necessary, the Company will inform the Client and, where reasonably practicable, obtain approval before charging additional professional fees.

5.4 The Client is responsible for applicable taxes, duties, banking charges, currency-conversion costs, and third-party charges associated with the Services, except taxes imposed on the Company's net income.

6. Payment and Late Payment
6.1 Invoices are payable within the period stated on the invoice or quotation. If no payment period is stated, payment is due within fourteen (14) calendar days of the invoice date.

6.2 For qualifying business-to-business commercial transactions, overdue amounts may bear statutory late-payment interest and may give rise to recovery costs in accordance with applicable Greek law, including Law 4152/2013 implementing Directive 2011/7/EU, as amended.

6.3 The Company may suspend work, withhold non-mandatory deliverables, or decline new work while an undisputed invoice remains overdue, provided this does not conflict with any mandatory legal duty arising from an expressly accepted representative appointment.

6.4 Suspension or termination does not extinguish payment obligations for Services already performed or non-cancellable third-party costs already incurred.

7. Intellectual Property
7.1 Pre-existing templates, methodologies, know-how, databases, workflows, training materials, standard forms, software, and other intellectual property belonging to the Company or its licensors remain their property.

7.2 After full payment, the Client may use Client-specific deliverables internally and for the regulatory, marketplace, authority, customer, or compliance purposes for which they were prepared.

7.3 The Client may provide Client-specific deliverables to authorities, approved EPR systems, professional advisers, marketplaces, distributors, customers, and other parties where reasonably necessary for the relevant compliance purpose.

7.4 The Client may not resell, publish as its own commercial product, or commercially exploit the Company's generic templates, methodologies, or proprietary materials without prior written permission.

8. Data Protection and Cookies
8.1 Personal data is processed in accordance with applicable Data Protection Law and the Privacy Policy published on this website.

8.2 Depending on the processing activity, the relevant Company entity may act as an independent controller, joint controller, or processor. Any processor obligations requiring an Article 28 GDPR agreement will be addressed where applicable.

8.3 The Client warrants that personal data supplied to the Company has been collected and disclosed lawfully and that the Client has provided any notices or obtained any authorisations required for that disclosure.

8.4 Non-essential cookies or comparable tracking technologies are used only where permitted by applicable law. Where consent is required under Greek Law 3471/2006 and the GDPR framework, such technologies should not be activated before valid consent is obtained. Merely using the website does not constitute consent to non-essential cookies.

9. Confidentiality
9.1 Each party shall keep confidential non-public commercial, technical, financial, regulatory, product, customer, sales-volume, supply-chain, and other information disclosed by the other party that is marked confidential or should reasonably be understood to be confidential.

9.2 Confidential Information may be used only for performing or receiving the Services and may be disclosed only to personnel, affiliates, advisers, authorities, approved compliance systems, subcontractors, or other recipients who reasonably need the information for that purpose and are subject to appropriate confidentiality or legal obligations.

9.3 Confidentiality obligations do not apply to information that is publicly available without breach, was lawfully known without restriction before disclosure, is lawfully received from a third party without confidentiality duty, is independently developed without use of the Confidential Information, or must be disclosed by law or authority order.

9.4 These confidentiality obligations survive termination for five (5) years, except that trade secrets and personal data remain protected for as long as applicable law or their nature requires.

10. Subcontractors and Network Entities
10.1 The Company may use affiliates, network entities, local specialists, translators, technology providers, professional advisers, and other subcontractors where reasonably necessary to deliver the Services.

10.2 The Company remains responsible for its own contractual obligations to the Client, subject to these Terms, while third-party public authorities, approved compliance systems, laboratories, notaries, couriers, and other independent providers remain responsible for their own acts and services.

10.3 Where Client approval is legally required before appointing a particular processor or subprocessor, the Company will follow the applicable data-protection requirements.

11. Limitation of Liability
11.1 Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by applicable law, including liability arising from fraud, wilful misconduct, or other liability that cannot lawfully be limited.

11.2 Subject to clause 11.1, the Company's aggregate contractual liability arising out of a particular engagement shall not exceed the fees actually paid to the Company for that engagement during the twelve (12) months preceding the event giving rise to the claim, to the extent such limitation is valid and enforceable under Governing Law.

11.3 Subject to clause 11.1 and to the extent permitted by law, neither party shall be liable to the other for indirect or consequential loss, or for loss of profit, revenue, anticipated savings, goodwill, or business opportunity, except where the relevant loss forms part of a third-party claim covered by an express indemnity or cannot lawfully be excluded.

11.4 The Company is not liable for delay, rejection, additional fees, sanctions, or other consequences caused by inaccurate or incomplete Client information, Client delay, changes in law, authority interpretation, actions of independent third parties, or matters outside the Company's reasonable control.

12. Client Indemnity
12.1 To the extent permitted by law, the Client shall indemnify the Company against third-party claims, regulatory costs, losses, and reasonable professional expenses arising directly from materially inaccurate or unlawful information supplied by the Client, unlawful products or activities of the Client, or the Client's material breach of these Terms.

12.2 The indemnity does not apply to the extent the relevant loss was caused by the Company's own breach, negligence, wilful misconduct, or failure to perform an obligation expressly undertaken by the Company.

13. Term and Termination
13.1 These Terms apply for as long as the Client uses the Services unless replaced or supplemented by a written service agreement.

13.2 Either party may terminate an ongoing Service for material breach if the breaching party fails to remedy the breach within fourteen (14) days after written notice, where the breach is capable of remedy.

13.3 The Company may suspend or terminate Services for non-payment, unlawful instructions, material non-cooperation, sanctions or compliance risk, insolvency, or where continuing the engagement would breach law or a professional or regulatory obligation.

13.4 Where the Company has been formally appointed as an authorised representative or other statutory representative, termination and transfer shall also follow any mandatory legal, registry, notice, document-transfer, or replacement requirements applicable to that appointment.

13.5 Fees already earned and unavoidable third-party costs remain payable after termination. Clauses that by their nature are intended to survive termination, including payment, confidentiality, intellectual property, data protection, liability, and dispute provisions, continue to apply.

14. Force Majeure and Regulatory Change
Neither party is liable for failure or delay caused by events beyond its reasonable control, including authority outages, registry unavailability, natural disasters, war, civil disturbance, industrial action, epidemics, major cybersecurity incidents, governmental restrictions, or sudden changes in law or official procedure. Payment obligations for Services already supplied are not excused by this clause.

15. Changes in Law and Scope
15.1 EPR and product-compliance requirements may change during an engagement. Where a legal or procedural change materially affects the agreed scope, the parties will discuss any necessary change in work, timing, or fees.

15.2 The Company is not required to perform materially expanded work created by a change in legislation, authority practice, or Client business model unless that work falls within the agreed scope or the parties agree an additional scope.

16. Governing Law and Jurisdiction
16.1 Unless a separate written agreement expressly provides otherwise, these Terms and non-contractual obligations arising out of or in connection with them are governed by the laws of Greece.

16.2 For business-to-business disputes, the parties agree that the competent courts of Athens, Greece shall have exclusive jurisdiction, to the extent such choice-of-court agreement is valid under applicable Greek and EU law.

16.3 Before commencing court proceedings, each party should, where reasonably practicable, give the other party written notice of the dispute and allow a reasonable opportunity to resolve it commercially.

17. Website Use
17.1 Website content is provided for general information and marketing purposes and does not itself constitute legal advice, a regulatory approval, or a binding quotation.

17.2 The Client may not misuse the website, attempt unauthorised access, interfere with its security or operation, introduce malicious code, scrape the website in breach of applicable law, or use website content in a way that infringes intellectual-property rights.

17.3 Links to third-party websites are provided for convenience. The Company is not responsible for independent third-party websites or their content.

18. Changes to These Terms
18.1 We may amend the website version of these Terms from time to time to reflect legal, regulatory, operational, or service changes. The current version and its update date will be published on this page.

18.2 Changes to website Terms do not retroactively alter an existing signed agreement, accepted quotation, or already purchased fixed-scope Service unless the parties agree to the change or the change is required by mandatory law.

18.3 For ongoing Services, material contractual changes will be communicated through an appropriate written notice. If a proposed material change requires the Client's agreement under applicable law or the existing contract, it will not take effect merely because the Client visits or continues to use the website.

19. Miscellaneous
19.1 These Terms, together with the applicable quotation, order confirmation, invoice, engagement letter, service agreement, power of attorney, data-processing agreement, or other expressly incorporated document, form the agreement between the parties for the relevant Services. If there is a conflict, a specifically negotiated written agreement or quotation prevails over these general Terms to the extent of the conflict.

19.2 If any provision is held invalid or unenforceable, the remaining provisions remain in effect, and the invalid provision shall be interpreted or replaced to the minimum extent necessary to make it lawful and enforceable while preserving its intended commercial effect as far as possible.

19.3 Failure or delay in exercising a right does not waive that right.

19.4 The Client may not assign the agreement without prior written consent, such consent not to be unreasonably withheld where the proposed assignee is a legitimate successor to the Client's business. The Company may assign the agreement to an affiliate or successor as part of a bona fide restructuring, transfer, or sale, provided this does not materially reduce the Client's contractual protections.

19.5 Notices relating to breach, termination, or other material contractual matters must be given in writing by email to the contact details stated in the relevant engagement documents, unless another notice method is expressly agreed.

19.6 Nothing in these Terms creates a partnership, joint venture, employment relationship, or general agency between the parties. Any authorised-representative or agency relationship exists only to the extent expressly created by a separate written appointment.

eucomply Greece SINGLE MEMBER P.C.
VASILISSIS OLGAS 83, THESSALONIKI, 54642, Greece
Part of the EU Compliance Partner network
Contact: hello@eucompliancepartner.com